The Customer Experience… Fresh & Clean!

1/26/2021 (Permalink)

A dramatic difference during a carpet cleaning!

Customer experience is crucial for successful businesses and that begins the moment a customer walks in the door. A positive customer experience can lead to an increase in sales, better reputability, and more referrals. Before you serve food, sell a product, or perform a service- a customer takes in the atmosphere. In order to ensure a fully satisfying customer experience, you have to have a clean and pleasing atmosphere.

In the Quad Cities, we are lucky to have a community full of beautiful restaurants, stores, hotels, office spaces, and everything in between. Even in these beautiful spaces though, it can be easy to overlook things when they happen slowly. For example, carpet – it is challenging to recognize the subtle darkening of a carpet over time. However, high traffic areas can become easily identifiable to a pair of fresh eyes and give an impression that your facility is not clean. That’s a mental mark against your business before your customer has even been greeted!

Pictured is carpet that we cleaned recently for a business owner who took charge of his customer's experience! You can see how dramatic the cleaning affected the appearance of the carpet, but what you can’t see is how fresh this entrance smelled too! Before customers even look around, they will be given the impression that they are in a clean and sanitary space.

Take a look around your business – is it time to have your carpets cleaned? Call SERVPRO and be proactive about establishing your business as one with a clean environment for your customers!

SERVPRO of Davenport/Bettendorf | (563)386-3540
SERVPRO of Moline/Rock Island | (309)797-1199
SERVPRO of Muscatine | (563)264-8661